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Manager, WW AppleCare Demand Planning
LOS ANGELES CA 90001
Category: Computing, Publishing
  • Your pay will be discussed at your interview

Job code: lhw-e0-81619780

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  Job posted:   Sun Dec 10, 2017
  Distance to work:   ? miles
       
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Manager, WW AppleCare Demand Planning

# Manager, WW AppleCare Demand Planning


Job Number: 113310287

Santa Clara Valley, California, United States

Posted: 09-Dec-2017

Weekly Hours: 40.00


**Job Summary**

The position is a manager role in AppleCare's Planning & Procurement organization. The role requires excellent management and communication skills coupled with demand planning and materials management experience. The successful candidate will be adept at inspiring a team to excellence in customer service.


The successful candidate will manage global demand forecasting for Apple's service organization (AppleCare). The scope covers multiple products in all regions. This position requires a heavy amount of collaboration with key stakeholders. Knowledge and experience with complex systems implementation, forecast modeling, and demand planning best practices are a must. The ideal candidate will have a demand planning background, exposure to service parts forecasting, and an understanding of supply chain design and best practices.



**Key Qualifications**

* Experience in a managerial or supervisory role

* Experience in demand planning and/or materials management required

* Experience with Demand Planning/Forecasting tools

* Strong Excel skills

* SAP experience considered a plus

* Excellent communication and interpersonal skills

* Self-starting attitude and ability to lead and influence

* Analytical & detail-oriented

* Experience with management-level reporting


**Description**

Responsibilities:


oManage a diverse team of planners in the daily execution of their roles

oMotivate and develop individual planners, plan for succession and create developmental opportunities for the team

oAssist in new talent recruitment, and conduct performance evaluations

oCollaborate and deliver high quality long and short term forecasts to various teams in a timely and effective manner

oChallenge/validate demand signal creation to optimize overall accuracy/usability of the demand signal for a multitude of stakeholders

oCoordinate effective communication of demand vs. forecast deltas, and changes to forecast to key stakeholders

oAssist in detailed problem-solving/trouble-shooting when needed

oPropose improvements in system-generated forecasts through effective modeling and demand planning best practices

oPresentations to AppleCare's management and leadership teams



**Education**

BA/ BS plus 5 years in a Service, Manufacturing or Logistics Operation.

MBA/Advanced degree a plus



**Additional Requirements**



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